KUCHING: Sarawak Energy yesterday clarified that it is the company’s standard practice, and in the interest of its customers, to notify customers for meter inspection or replacement.

It said this in response to a statement made by Parti Keadilan Rakyat (PKR) Lanang chairman George Chen in a local daily published on Dec 17,

It is also a requirement for the customer to be present to witness the procedure. Nevertheless, there are exceptions.

According to a press statement, these instances include scenarios where should the customer fail to avail himself or refuse to be approached then Sarawak Energy has the right to proceed with the inspection.

However, such situations are only applicable for meters installed at the gate, CMC (Central Metering Cabinet), staircase, five-foot-way and at the pole.

“As the meters are security devices belonging to the company, we reserves the right to replace faulty meters, be it old or new, and more importantly for them to be regularly maintained. Our meter inspection teams are professionally trained in this aspect, and any abnormality detected must be explained to customers,” said a Sarawak Energy spokesperson.

“We wish to also clarify that the meters installed are in accordance with international standards and are being used in Asean countries and Europe.

“To address customers’ concerns, it will be helpful for us to have their details such as their names and account number for us to investigate matters related to meter and billing,” he added.

Sarawak Energy values feedback from customers and encourage affected ones to contact its regional offices in Sibu at 084-332020 or Miri at 085-652020 for assistance.

Read more: http://www.theborneopost.com/2012/12/19/sarawak-energy-clarifies-companys-practice/#ixzz2G8jzruuW