KUCHING: Sesco performs regular inspections and maintenance of street lightings at protocol and major roads on a weekly basis.

As there are approximately 41,000 street lightings located in Kuching, Sesco would like to call upon the public’s kind cooperation to report any street lighting that are malfunctioning to its Technical Service Call Centre.

Upon receiving a report, Sesco’s standard operating procedure is to carry out repair works within 48 hours.

According to a press statement recently released, customer satisfaction is the utmost priority for SEB and in order for the customers’ needs to be attended to; a report should be made to the relevant authorities for proper action to be carried out.

“Should we receive any complaints, they will be channeled to the relevant authorities.

“Safety is our top priority and we will take all necessary measures to ensure the safety of our customers. We also strive to ensure our customers enjoy constant electricity supply and functioning street lighting but we need the public to assist us in reporting any malfunctions,” said a Sesco spokesperson quoted in the press statement.

The public is encouraged to inform any of the Sesco Technical Service Call Centres in regards to any malfunctions to ensure that they (Sesco) can best serve their customers.

Customers are encouraged to contact the Technical Service via SMS at +60 12 888 2424.

The format should be “KUC, House No XXX, Taman XXX, Jln XXXX, Kuching” An example would be “KUC No 888, Taman Sarawak, Jln Kenyalang, Kuching”; commercial example would be “KUC Shop MMK, 122A, Premier 101 Comm Centre, Jln Tun Jugah, Kuching”

Those sending text messages (SMS) must ensure that ‘KUC’ is inserted at the beginning of the SMS or the SMS may not reach the Technical Service Call Centre.

Read more: http://www.theborneopost.com/2012/06/19/sesco-urges-consumers-to-report-damaged-street-lighting/#ixzz1zQzcM7Z9